Standard Terms and Conditions of Sale
Scope
Delivery / Installation
Delivery clauses
Delays by Supplier
If the Vendor becomes aware that they will be unable to meet the stipulated time of delivery, any delay from the supplier, delays due to the logistics vendor is likely to occur, they shall without undue delay notify the Buyer there of stating the cause of the delay and, wherever possible, the time when delivery is likely to take place. Where a delay in delivery is due to any of the circumstances set forth in section hereof (“force majeure”) or to acts or omissions on the part of the Buyer, the time of delivery shall be postponed to such an extent as is deemed to be reasonable, having regard to the circumstances. This provision shall apply whether the cause of delay occurs before or after the end of stipulated time of delivery. The Buyer shall not be entitled to cancel the contract owing to delays in delivery attributable to the Vendor except where such delay exceeds three (3) months from the mentioned delivery date. The Buyer shall not be able to claim any type of compensation owing to delays on the part of the Vendor.
Delays by Buyer
Payment
Ownership reservation (Retention of title)
The goods sold shall remain the Vendor’s property until payment has been made in full.
Product Warranty
Defects
Product liability
Force majeure
Order Cancellations
Once the buyer confirms the order specifications and paid the advance payment / invoice payment, the following cancellation terms are applied
– For any ‘made-to-order’ or standard products on order
– No cancellation or modifications are allowed after signing the specifications and/or made payment.
Return / Refund
The Vendor offers 7 days of return and refund as Store Credit policy from purchase date for the Items bought from Vendor Stock. Restriction may apply to certain cases as described in the below returns policy.
Buyer to produce a valid invoice / purchase proof to return any item supplied. Products will be reviewed for any damages / usage condition and return can be approved / rejected. If approved based on returns conditions, then buyer refund will be processed, and a credit (after deduction the pickup / delivery charges, any bank / credit card fee) will be applied to buyer and a store credit will be issued.
If vendor to collect the items back, delivery charges will be deducted from the refund for the initial delivery and recollection charges as per the manpower required. Alternatively, customer can deliver the goods to the vendor warehouse for refund evaluation.
Any item that is returned and not in its original condition, is damaged or missing parts for reasons not due to vendor error is not eligible for a refund. It’s sole vendors decision whether to take the refund / reject the refund request / offer partial refund after deducting delivery, bank, credit card charges.
Only regular priced items may be refunded, sale items / Campaign editions and promotion items (discounts, giveaways etc.) cannot be refunded.
Disputes
Shipping Policy
In Stock
Destination |
Delivery Time |
Dubai |
1-2 Business Day |
Rest of UAE |
2-3 Business Days |
GCC - Air |
2-3 Business Days |
GCC - Road |
5-10 Business Days |
We deliver goods as early as we can with either DHL/ Fedex or our own
drivers.
Made to Order
Destination |
Delivery Time |
Dubai, Rest of UAE, GCC - Sea |
14-16 Weeks |
Dubai, Rest of UAE, GCC - Air |
8-10 Weeks |
We ship the
goods as soon as the brand(s) have finished manufacturing your order.
Total delivery time will vary based on the standard production time (6-8 weeks)
+ method of shipment that you select.
As diligent as we try to be, sometimes there are delays from our manufacturers that are out of our control. We do our very best to make sure this does not happen. ikonhouse LLC does not take responsibility for any delays.
SHIPPING
At checkout, you will be presented with different shipping methods based on your selection.
Shipping rates will vary based on the order size, delivery location, and shipment method selected.
For In Stock items, we ship with DHL.
For Made to Order Items, we ship with either DHL or one of our freight forwarding partners.
All our shipments are always fully insured.
ikonhouse LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE